Shipping will ultimately depend on the method you choose at checkout, When possible I try and get orders out within 24 hours. If I'm really swamped with custom orders then turnaround time can vary. Once your order has been dropped off with the shipping company you will then receive an email letting you know it has been sent for transit!

Return Policy

Thank you for shopping at Pocketcars.ca !

If you are not entirely satisfied with your purchases you may return any eligible item within 14 days of the date of delivery for a full refund. To be eligible for a refund your item must be new and in the original condition that you received it. Any clothing must be clean, unwashed and unworn with all tags still attached. All Returns received are subject to a 10% restocking fee.

Final sale items cannot be returned. Final sale items include, but are not limited to, digital products, Pocket Cars trading cards and products containing Pocket Cars trading cards in addition to any other trading cards listed on Pocketcars.ca

Please make sure the product is adequately packed, and whenever possible please return products in the original packaging they were sent to you in.

Once your returned item is received, we will notify you via email that we have received your item and that the refund is in process. All refunds go to the original purchaser. Credits or refunds will be made to the same method of payment and account used to place the original order.

Replacement and exchange are not supported. Customers may return their original order for a refund and place a new order for the replacement. You will be responsible for paying the new price for the replacement item.

For a successful return, you will need to provide your e-mail address that you used to make this purchase and your order number. Your order number can be located in your confirmation of purchase e-mail.

Please allow approximately 2 weeks for the refund to be processed once your shipment is returned. If at any time you have any questions regarding the status of your return, please open a support ticket at https://pocketcars.ca/pages/contact